KRITTER KUTZ MOBILE PET GROOMING
Every client is required to read and sign this Policy Agreement prior to any grooming services being performed.
PET AND GROOMER SAFETY
PET HEALTH CONDITIONS
FLEA INFESTATION/SALON SANITATION
MATTED OR NEGLECTED COAT AND SHAVEDOWNS OR CUSTOM CUTS
· Client’s Choices: Kritter Kutz will de-mat the pet (if possible) at $1 per minute (minimum $15) in addition to the regular grooming fee OR the pet will receive a “shave down” to remove the mats. Charges for the shave down or shaving ears and tail if they are matted are determined on a per pet basis. If the client requests the mats combed out, Kritter Kutz will not do so if it causes pet undue stress or pain.
Client Cancellations: Kritter Kutz must be notified at least 24 hours prior to the scheduled appointment. Leaving a message on the business answering machine is sufficient. The client may be billed for the normal grooming charge, tax and travel fee if 24 hour cancellation notice is not provided.
Kritter Kutz Cancellations: Cancellations may occur at anytime by Kritter Kutz Mobile Pet Grooming due to weather conditions, equipment failure, illness etc. Every effort will be made to contact clients for rescheduling and will be on a case-by-case basis.
REFUSAL OF SERVICE
Kritter Kutz Mobile Pet Grooming has the right to refuse service for the following reasons:
HOME AND PROPERTY DAMAGES
Kritter Kutz Mobile Pet Grooming will not be held responsible for damages to client’s yard, home or property while on a service call for grooming client’s pet(s).
OWNER ABSENTEE SERVICES (Optional) __________Initial if service desired
I, the undersigned, have read and understand and agree to the above terms and my rights and obligations for the grooming and maintenance of my pet(s) and I do hereby entrust my pet(s) to Kritter Kutz Mobile Pet Grooming for the purpose of grooming my pet(s).
Owner Signature Date
DL # DOB